Call us : 780.504.6772
Opening hours: 8am-4pm Monday to Friday
Call us : 780.504.6772

Frequently asked questions.

Frequently asked questions.

How long does a free quote on new equipment take?2022-04-29T12:33:22-06:00

A free quote on new equipment takes between 1-2 hrs. Your Comfort Advisor will do a thorough evaluation of your current system including a heat load calculation, which determines if your current system is sized correctly. Then he will discuss what you are looking for in a new system and what options would be best.

How do I know if my system is working properly?2022-04-29T12:33:27-06:00

Sound, performance, and comfort are good indicators of a working HVAC system. Here are some questions to ask yourself:

  • Does my system sound different than it normally does?
  • Is it making funny noises?
  • Am I uncomfortable?
  • Is it too hot or too cold in my home?
  • Is my home taking longer to heat or cool than it normally does?

If you answered yes to most of these questions, then your system is probably not working correctly and you should get a service technician a call. Keep in mind, outside weather conditions can also affect your system’s performance. When in doubt, give us a call or shoot us an email and we can help you figure out if your system is not working properly.

What maintenance should I do on my furnace or air conditioner?2022-04-29T12:33:32-06:00

You should regularly change your furnace filter. As a homeowner, regularly changing your filter is the most important maintenance you can perform. Second, have a certified HVAC technician perform an annual tune-up on your furnace and/or air conditioner. Also, if your air conditioner looks dirty feel free to rinse it off with a hose no pressure is recommended.

How often should I replace my filters?2022-04-29T12:33:36-06:00

Filters are replaced at different lengths of time depending on the type of filter. One inch pleated filters are normally replaced monthly. Four inch MERV 8 filters are replaced every quarter. Five inch MERV 10 filters are replaced annually. Five inch MERV 16 filters are replaced semi-annually. Not sure what kind of filter you have? Check the label on your filter or give us a call.

Is there a difference between furnace filters?2022-04-29T12:33:41-06:00

MERV measures the performance and efficiency of a filter. The higher the MERV rating the better filtration you will receive. MERV ratings range from 16, 11, 8. We carry all three. Be sure to inquire about all types of air quality products

What’s the difference between a service call and maintenance?2022-04-29T12:33:45-06:00

Maintenance is an annual check-up performed on functioning HVAC equipment. An hvac service call is a diagnosis of non-functioning HVAC equipment. A service call often leads to a repair. Tune-ups may or may not lead to a repair.

What areas do we service?2022-04-29T12:33:50-06:00

We Serve Edmonton, Morinville, St. Albert, Sherwood Park, Fort Saskatchewan, Beaumont, Leduc,  Stony Plan, Spruce Grove. Contact the office today to inquire. 780-504-6772

How can I increase the efficiency and life of my home’s heating and cooling systems?2022-04-29T12:33:54-06:00

Regularly changing your filter and annual maintenance. Filters should be changed according to their specifications. Pleated filters will need to be changed either monthly, quarterly, semi-annually, or annually. If you do not know the life of your filter, give us a call we can tell you. Annual maintenance is another way you can increase equipment life and efficiency. A certified HVAC technician should be performing an annual tune-up on your equipment.

How is the efficiency of heating and cooling equipment measured?2022-04-29T12:33:59-06:00

Cooling efficiency is measured by SEER. It stands for Seasonal Energy Efficiency Ratio. Manufacturers are required to make units with 13 SEER or higher. Heating efficiency is measured by AFUE. It stands for Annualized Fuel Utilization Efficiency. We offer nothing less then 95% efficient furnaces

How do I choose the right system?2022-04-29T12:34:05-06:00

There are two major types of heating and cooling systems to choose from central and ductless. Central consists of an indoor unit, outdoor unit and ductwork. Ductless normally has a single outdoor unit and either one or multiple indoor units. Selecting the best system for you can be complicated. In order to choose the right system, we recommend setting up a free in home consultation with one of our experts.

When should I replace my heating, cooling and ventilation system?2022-04-29T12:34:10-06:00

You should start thinking about replacement when your HVAC equipment is 15 years or older. On average, non-maintenanced equipment will last anywhere from 10-15 years. Maintenanced equipment will live about 15-20+ years. Keep in mind you can make a system last as long as you want if you keep repairing and replacing broken parts. Eventually you will have to when it makes more sense to replace rather than repair it.

How much do HVAC systems cost?2022-04-29T12:34:15-06:00

There are a multitude of factors that go into pricing HVAC systems. They have a large price range. Ballpark prices are almost never accurate and without physically being in the home, it is hard to evaluate what the home needs. Prices range from a few thousand dollars to tens of thousands of dollars. The best way to receive an accurate price is to schedule a free estimate with one of our Comfort Advisors.

What’s our 100% guarantee?2022-04-29T12:34:19-06:00

We have Our Promise to You

  • Outstanding Customer Service
  • Top Quality Install
  • At a Fair Price
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